GnJoy Expands Its Horizons: Welcome to GnJoy Americas

We’re excited to announce that, alongside the reveal of our new game, Ragnarok Online Zero Americas, on September 1, GNJOY LATAM will officially become GNJOY Americas!

This rebranding marks a change to better represent the growth of our community and the games we offer. Previously, our focus was only on Latin America, but with this official rebranding we are broadening our coverage ensuring that whether you are from the Caribbean, North, South or Central America, we’ve got you covered as part of our community.

From now on, our logos, domains and official communications will feature our new name. We will continue to offer content in Portuguese, Spanish and English to serve all our players. It is important to note that this update does not affect Ragnarök Online América Latina (RO LATAM) game operation or your GnJoy LATAM account information.

What will change:

•      - Gnjoylatam.com will automatically redirect you to gnjoyamericas.com and the site gnjoylatam.com will be retired.
•      - The Sites for games published and supported by GnJoy will change from being hosted on gnjoylatam.com to gnjoyamericas.com 
  •         For  example: https://ro.gnjoylatam.com/ will become https://ro.gnjoyamericas.com/
•      - All references to GnJoy LATAM in the company policies will be altered to GnJoy Americas.
•      - All references in official communications following September 1, 2026 will use GnJoy Americas instead of GnJoy LATAM

What will stay the same:

•      - Your GnJoy account data, login, password and any related information
•      - Your RO LATAM account data, login, passwords, OTP and related information
•      - Management, legal structure, and customer support continue exactly as before.
•      - Services and gameplay are unaffected.
•      - RO LATAM will continue to focus on Latin America, with no name or logo change.
•      - All your previous rights and protections under consumer law remain fully guaranteed.

To clarify, the systems and databases that are maintained by Gravity Interactive that safeguard your account data will remain exactly as they were before and will be untouched by this change. There will be no migration of data or additional processing.

Additionally, following September 1^st, our policies will be updated to reflect this name change. You can find these following the first here:
https://member.gnjoylatam.com/en/support/terms/terms

This brand refresh is more than just a name change to better represent our mission —it’s a celebration of our growing family across the continents. Thank you for being part of this journey with us. Together, we’ll continue to build unforgettable experiences for players everywhere in the Americas.

FAQ:

Q1. What is this Ragnarok Online Zero? When will it launch? Where can I find information about it? I have all the questions.

We have listened closely to the diverse feedback and requests from longtime Ragnarok Online fans, including the desire for a different way to experience RO. To meet those expectations, we are preparing Ragnarok Online Zero, a distinct version designed to offer a different experience from both RO LATAM and iRO.

Pre-registration will begin on September 1. Additional details about the game, launch schedule, and official channels will be announced soon.

Q2 – Will there be any changes to the RO LATAM service, such as it being renamed RO Americas?

              No. This rebranding is being carried out alongside the upcoming launch of ROZ Americas, which will be our first title offered across the entire Americas region. There will be no changes to the existing RO LATAM service.

Q3 - I have a GnJoy LATAM account and play on the RO LATAM server, what does this change mean for me?

              Your GnJoy LATAM account will now be referred to as a GnJoy Americas account. That’s it. Nothing else changes. In fact, both your GnJoy and Ragnarok Online LATAM account data will remain exactly as they are, in the same databases and servers, untouched.

Your GnJoy account also serves as the account for games provided through GNJOY AMERICAS and can be used for both RO LATAM and ROZ Americas.

Q4. I don’t have a GnJoy LATAM account, will I need to create a GnJoy Americas account to play ROZ Americas?
              Yes. In order to play ROZ Americas when it launches, you will need to have a GnJoy Americas account.

Q5. Will the ping for server access get worse with the increased coverage?

              No. Server location and structure will remain unchanged for RO LATAM. The structure for RO Zero Americas will be different to attend a larger region of players.

Q6. Will I lose my progress, characters, or purchases in Ragnarok Onine LATAM?

              No. Everything in your RO LATAM account will remain exactly as it is.  

Q7. Do I need to register a new GnJoy Americas account if I already have a GnJoy LATAM account?

              No. Your GnJoy LATAM account will automatically become a GnJoy Americas account, with no migration or processing of data. No action is required.

Q8. I have a WarpPortal account and play on the iRO server, does this change affect me? 

              No. WarpPortal remains a separate operation. Your WarpPortal and associated game accounts remain unchanged and unaffected by any changes made by GnJoy Americas.

Q9. Can I merge or migrate my GnJoy Americas and my WarpPortal accounts?

No. WarpPortal and GnJoy Americas account servers, information and games published remain completely independent operations. It is not possible to migrate or merge any account data, game account data or purchase data between them. Each service requires its own account, and you are free to have an account in both of them.  

Q10. Why do both WarpPortal and GnJoy Americas exist if both now cover North America?

              In response to our player community growth, and the launch of RO Zero Americas, GnJoy is expanding its coverage to support more players across the Americas. GnJoy aims to provide games to its community as a multi-language service.

WarpPortal will continue to provide service for English speaking players for the games it publishes. Players are welcome to have accounts with both companies and play the different games they offer as the operations of both companies are separate and independent.

Q11. What parts of the Americas are included in GnJoy Americas service?

              Support and service is focused on players across the Caribbean, North, South and Central America. However, we do not offer service to Cuba, Venezuela or habitants of the European Union.

Q12. Will there be any downtime during this change?

       Yes. During the next scheduled maintenance for RO LATAM, currently scheduled for August 31^st, 10 PM (GMT – 4), a short maintenance for the websites (gnjoylatam.com and ro.gnjoylatam.com) will be held.  While the sites are down you will be unable to purchase JoyCoins, create new accounts or alter your account data.

Q13. My RO LATAM account is permanently blocked; can I still play ROZ Americas? 

              Yes. Ragnarok Online Zero is a different game with different servers and not connected to Ragnarok Online LATAM. However, the same email and password used to access your GnJoy Americas (previously GnJoy LATAM) account will be used to play ROZ Americas.

Do you have a question not covered in this FAQ? Please contact support: https://gravityus.freshdesk.com/en/support/home